Service Provider Solutions

Businesses and government organizations are increasingly turning to outsourcing to improve return on assets. A recent wave of outsourcing includes business process functions such as human resource management, contact center management, procurement, logistics and even the finance and accounting functions.

While the flexibility and financial benefits of outsourcing continue to drive growth, until now, the outsourcing industry has been troubled by a lack of effective governance and management control, particularly with large complex contracts. In addition, the advent of Sarbanes Oxley, Basel II and CLERP regulatory requirements demands enhanced governance controls.

In handing over huge inventories of IT and Telecommunications equipment, skilled staff and intellectual property to outsourcing suppliers, companies have failed to maintain adequate governance controls. In addition, they can no longer ensure that contracted services are delivered at the right price and at the agreed service level.

The INSIGHT solution delivers sustainable contract governance, business control and compliance. Unlike other companies that focus exclusively on supplier bill busting, INSIGHT ‘s platform automates the operational processes that make up the spend lifecycle. All components and services are managed from a single, unified system.

The result is a seamless information flow that transcends organizational silos to deliver complete visibility into corporate spend.

With INSIGHT:

• client's asset register becomes perfectly aligned with the assets deployed by the supplier, regardless of ownership.
• The supplier can see provisioning requests coming from the client, and the client can see when those assets are deployed by the supplier.
• Disparate control language between the client and supplier are unified via a translation table for each asset.
• Authority levels around assets can be set so that the supplier knows who can order which assets.
• The client can stipulate the cost accounting charge codes for each asset or service deployed by the supplier, so the real cost of service is visible only to the client's end users.
• Cost accounting decisions are fed directly back to the client's general ledger, maintaining a seamless link between the outsourcing service and the client organization control system.
• Direct feeds from existing management applications such as ERP and HRM are permitted to rapidly load assets previously managed by the clients into their own asset registers.
• Critical contract terms are digitized, ensuring payment according to the negotiated rates and terms.
• Web-based reporting and analysis tools enable users to drill down to any item level and offer infinite reporting options.

Why INSIGHT?

Developed by world-class data management software engineers, the INSIGHT solution has been successfully deployed by industry leaders in telecommunications and banking. Modular and scalable, the INSIGHT solution is built around proven process methodologies and ITIL, the world's best practice framework for IT service management.