Service Manager

INSIGHT's Service Manager application handles all of the enterprise's IT and Telecommunication services and consists of two process areas: Service Support and Service Delivery.

Service Support:

• Service Desk
• Incident Management
• Problem Management
• Change Management
• Configuration and Release Management

Service Delivery:

• Service Level Management
• Management
• Availability Management
• Financial Management
• IT Service Continuity Management

Service Manager configures and manages the service and asset inventory, built on a framework using Microsoft development technologies and SQL data servers.

The Service Manager application is a rich client architecture that can be easily deployed within corporate networks. It is configured to receive information from other systems, such as financial ERP, asset databases and workflow HRMS, to further synchronize your information. The application can then be tailored to export information to dependent systems.

All data entered into the Service Manager is tracked and journaled for compliance and historical reporting purposes.