INSIGHT solution is implemented based upon the following framework:
Step 1.
Establish all the relevant data/information in a single location and ensure that it is accurate – a Single Point of Truth.
- Implement INSIGHT® Service Management
- Identify data to be collected
- Collect and consolidate current inventory data
- Collect billing data to validated inventory set
- Produce reports for business validation
Step 2.
Configure the system in such a way that it is meaningful to the enterprise.
Capture the enterprise business rules so that the system will deliver consistent and accurate outputs by configuring Service Management with:
- Specific data and business rules
- Organizational structures
- Services and products
- Enterprise specific fields
Step 3.
Identify and implement the necessary changes to improve the overall efficiency of the process:
- Review existing service management process
- Define improvements to service management process
- Rationalization: accounts, bill pull dates, payments
- Training
Step 4.
Produce reports and outputs that are meaningful to users and provide a clear insight into how expenditure is being utilized.
Management & Control:
- Articulate management reporting requirements
- Define cost allocation models
- Implement INSIGHT® Bill Reporting for Managers
- System configuration/implementation
- Training
- Initiate cost sign off and issue resolution process
- Rationalize and optimize service
Step 5.
Objective: Identify areas that can be improved and how such improvement can be implemented:
- Identify process improvements
- Identify system improvements
- Assess feasibility
- Design, develop and deliver improvements and customizations
